How to cancel Experian CreditWorks— and check you're not still being charged
Credit-monitoring memberships auto-renew at full price after a free-report trial.
Steps to cancel Experian CreditWorks
- 1Open experian.com/help/how-to-cancel-experian-membership.html and find the How to cancel my membership section.
- 2Under Option 1: Update your membership online, click Sign in to update now.
- 3Sign in — Experian redirects you straight to your membership settings.
- 4Select the free membership. Experian's flow is worded as changing membership type, not cancelling, so the paid plan ends by switching you to the free tier.
- 5Prefer the phone? Use Option 2: Update your membership by phone and call the Experian membership line, 1-866-617-1894, Monday to Friday 8am to 8pm CT and weekends 8am to 6pm CT, as listed on experian.com/help/contact/.
- 6Or sign in and use EVA, the Experian Virtual Assistant chat, linked from the same contact page and available 24 hours a day.
Not sure you even want to cancel? Read whether Experian CreditWorks is worth it →
There is no Cancel button to hunt for — Experian's own page frames this as updating your membership from paid to free, so your account, login, alert emails and stored data all survive and only the billing stops. If your goal was to be gone from Experian entirely, the downgrade does not do that. Also check your dates: the $24.99 per month IdentityWorks Premium billing begins the moment the 7-day free trial ends, which is why the first charge often shows up before people remember enrolling.
Will Experian CreditWorks still charge you after you cancel?
The monthly charge stops and your account converts to a free Experian membership rather than closing. Experian says the free tier still gives you your Experian credit report and FICO Score 8 updated daily on sign-in, credit monitoring with alerts, and access to online disputes, and you can upgrade again at any time.
Experian CreditWorks runs $24.99/mo — 34% more than the average security subscription we track (~$19/mo across the security services we track). Before you cancel, check whether you're also still paying for Norton 360, LifeLock, McAfee — a common overlap in the same category.
The only way to be sure a cancellation stuck is to look at your statement. Finletix reads a CSV, PDF, or screenshot and flags every recurring charge — including Experian CreditWorks, duplicates, and silent price hikes — without ever touching your bank login.
Check my subscriptionsExperian CreditWorks cancellation FAQ
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These steps were checked against Experian CreditWorks's own help and policy pages. Cancellation flows change — if a label below no longer matches what you see, trust the live page.
Prices are general guidance for US customers as of 2026 and may change. Finletix is not affiliated with Experian CreditWorks.