As one of the world’s largest retailers, Amazon is a well-oiled machine. But that doesn’t mean it’s immune to all mistakes, and occasionally a problem might arise with one of your orders. If that happens, contacting Amazon customer service can help you start a return or exchange, make changes to an order, or troubleshoot other issues that come up.
Contacting Amazon customer service can be quick and easy, but there are multiple ways to go about it, and not all of them will connect you to an actual person. That’s why we’ve broken it down for you. These are the four best ways to contact Amazon customer service, including some that will connect you with a human representative.
Use Amazon’s Customer Service Help page
The quickest way to get help with an Amazon order or account is to visit the Customer Service page.
This page should help with most basic issues.
Amazon
This page alone can probably solve the majority of your questions and issues. If you need help tracking down an order that hasn’t arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, check out this page’s help articles. You can also select items you need help with from a list of your recently ordered products at the top of the page. Scroll down to “All Help Topics” to search for helpful information for your Amazon wedding registry or Amazon baby registry.
Call Amazon customer service
Amazon’s customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week.
Like most major retailers, Amazon prefers that you use one of its automated customer support methods. Even if you call them directly, you’ll speak with a bot before you hear from a real person. But if you keep digging, you’ll eventually connect with a human.
This method also requires a cellphone connected to your Amazon account since you’ll need to enter a verification code or click a link that gets texted to you.
If calling seems like a hassle, you can also use their online live chat.
Try Amazon’s online live chat
Often, an online chat with an Amazon customer service rep is an easier way to contact Amazon and resolve an issue. Here’s how to do it.
1. Head back to the Help page we talked about above, and select the Help with something else option near the top, under your list of recent orders, and then Something else again at the end of the list that appears.
2. When it asks what you need help with, select I need help with something else.
3. A new window will open, and Amazon’s automated messenger bot will ask you what your issue is. Say, “Talk to a representative” until it presents you with the following options:
Chat with an associate now: Talk with a customer service representative over chat. Request a phone call: Speak with someone on the phone.
Tell the bot that you want to speak with a representative.
Amazon; William Antonelli/Business Insider
Quick tip: To see if other consumers have raised similar issues regarding Amazon services or hardware, you can browse Amazon’s Digital and Device Forum.
If your preferred method of communication is social media, you can comment, tweet, or hashtag one of their several accounts. This isn’t the most efficient way to reach them, but it can work if you’re patient.
Amazon’s customer service X account is @amazonhelp. Their Facebook page is www.facebook.com/Amazon. On Instagram, you can direct message at @amazon. And on TikTok, they’re — you guessed it — @amazon.
William Antonelli
Freelance Writer
ExperienceWilliam joined Business Insider in 2019 to help found Tech Reference, a vertical dedicated to answering the internet’s most common questions about the gadgets they buy. In that role, he helped grow the vertical into a powerhouse that attracted over 20 million pageviews a month. He also wrote and edited one of Business Insider’s most successful stories: How to take a screenshot on Windows.William later became one of Business Insider’s lead consumer tech reporters, writing roundups and reviews about gadgets ranging from smartphones to gaming PCs. He also established key industry contacts at brands like Apple, Google, Nintendo, and more. He’s also cited on the Wikipedia page for Among Us, an honor above all others.William’s work for Business Insider has included reviewing the best gaming laptops, publishing previews of new Nintendo games and consoles, and comparing Apple’s latest releases so readers know what’s worth their money. Across all assignments, he’s been praised for his depth of knowledge and research skills.In addition to his work at Business Insider, William’s writing has appeared in outlets like The Guardian, Polygon, Thomson Reuters’ Context, and more. He’s also a regular guest on TV stations like CBS and NBC, where he provides expert analysis on AI, consumer tech, and Silicon Valley moguls.Why you can trust WilliamWilliam believes the goal of journalism should be to tell the truth, not sell products. In his reviews, William never hesitates to call out a product’s flaws, but he also has no issue complimenting features that genuinely add value.When reviewing a product, William doesn’t test it in a vacuum. He tries to incorporate each product into his daily routine to get a better sense of how it’ll work for the everyday user. And when writing, he focuses on reader comprehension. He’s talented at explaining complicated concepts in ways that all readers can understand, without losing depth or nuance — or his distinctively engaging voice.ExpertiseArtificial Intelligence (AI)Consumer Technology (Laptops, PCs, video games and gaming consoles, smartphones, more)Social Media (TikTok, X, Meta, more)Internet Culture (Memes, influencers, viral trends)DisinformationEducationWilliam graduated from the State University of New York at Geneseo in 2018. There, he studied English, communications, and adolescent education, alongside reporting news for the university’s radio and TV stations.Outside workWhen he’s not reporting, you can usually find William biking through Central Park, playing video games, or at home listening to music and writing fanfiction. He’s also a co-manager of the New York Mandolin Ensemble, one of NYC’s premier string orchestras.You can contact him at w.antonelli322@gmail.com, visit his official website at williamantonelli.com, or follow him on Twitter @DubsRewatcher and BlueSky @wantonelli.bsky.social.
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Jennifer Gonick
Coupons and Deals Fellow
Jenn Gonick is the Coupons and Deals Fellow on Business Insider’s Reviews team. A savvy online shopper, she’s always on the hunt for the best sales and promotions.ExperienceJenn joined the Business Insider Reviews team in early 2025, where she reports on the best coupons and deals available. Prior to joining Business Insider, she worked in PR, branding, and social media. Jenn began her editorial career at Prevention, where she covered product recommendations, shopping news, celebrity news, and health and wellness. She also played a role in covering major sale events, including Prime Day, Black Friday, and Cyber Monday.Why you can trust JennJenn knows not every deal is worth buying and doesn’t recommend anything she wouldn’t take advantage of herself. Her previous experience in PR and branding has also given her an eye for spotting misleading advertising language, so she always knows how to tell when a discount or coupon is the real deal.EducationJenn graduated from George Washington University with a degree in English & Communication and a minor in Applied Ethics.ExpertiseDealsCouponsMajor sale events to watch out forBeauty and styleFitness, health, and wellnessOutside of work Outside of work, you can find Jenn frequenting her favorite coffee shops and restaurants, trying out new recipes, or browsing the local bookstore for her next read. She is based in Brooklyn.
